Cancellation policy

Cancellation, Return & Refund Policy

Our meals are freshly prepared for every order. That's why our rules differ slightly from a regular web shop. This policy is part of our Terms & Conditions and does not limit your mandatory rights under Dutch consumer law.

1. How to change or cancel
Email us at hello@nourishermeals.com with your order number. Changes and cancellations cannot be made in your account, on the website or in the app. A change or cancellation only applies once we have confirmed it by email.

The Order Cut-Off is 24 hours before your scheduled delivery date.

2. Meal Plans, Curated Boxes, single meals, teas and add-ons
This covers the 1 Day Menu, 3 Day Menu, 5 Day Plan, the Birth Prep, New Parent Survival, Snack, Broth and Soup Boxes, individual meals, soups, broths, snacks, teas and other food and drink add-ons.

  • Before the Order Cut-Off: you can cancel free of charge. You can also ask to change products, quantities, the delivery date or address; changes depend on availability.
  • After the Order Cut-Off: we have already bought ingredients and planned production. Your order can no longer be cancelled and the full price remains payable. In exceptional situations, please contact us and we'll look at what's possible.
  • Returns: food and drink products, including teas, cannot be returned. The statutory 14-day right of withdrawal does not apply to them (article 6:230p of the Dutch Civil Code).

3. Prepaid Meal Packages (2, 4 or 6 weeks)
Prepaid Meal Packages are not a subscription. You pay once, at checkout, for all weekly deliveries. The package ends automatically after the last delivery and never renews.

  • Deliveries before their Order Cut-Off: we will offer to postpone or reschedule them. At our discretion, we may instead offer a Meal Credit or a partial refund for those deliveries.
  • Deliveries after their Order Cut-Off, or already being prepared: these are non-refundable.
  • Postponed or unused deliveries remain valid for 12 months from the date of purchase. After that, they expire without compensation.

4. Bowls and merchandise
For bowls, such as the Soup Bowl, and other merchandise, you may withdraw within 14 days of delivery without giving a reason.

  1. Email hello@nourishermeals.com to let us know.
  2. Return the product unused and in its original packaging within 14 days of letting us know. Return shipping is at your own cost.

We refund the purchase price, including the original standard delivery charge, within 14 days of receiving your withdrawal. We may wait until we've received the product back.

5. Gift cards (vouchers)

  • Buying a gift card: you may cancel a gift card purchase within 14 days, as long as it hasn't been used. We then refund the full amount.
  • Using a gift card: gift cards can be used on our website and in our app until the balance is used up or, where an expiry date applies, until that date. The remaining balance stays on the card.
  • No cash: gift card balances cannot be exchanged for cash.
  • Lost or stolen cards: we cannot replace these, unless required by law.
  • Orders paid with a gift card: if such an order is cancelled or refunded, the amount is returned to the gift card, not paid out in cash.

6. Meal Credits, reward codes and discount codes

  • Meal Credits have no cash value and cannot be refunded or exchanged for money. If an order paid with Meal Credits is cancelled or refunded, we decide whether the Meal Credits are reissued.
  • Nourish & Earn: if an order is cancelled or (partly) refunded, the points earned on it are deducted in proportion. Points or reward codes you spent on that order are not returned.
  • Discount and promotional codes: a refund is always based on the amount you actually paid. A code used on a cancelled or refunded order is not reissued, unless we agree otherwise.

7. Something wrong with your delivery?
Missing, damaged or incorrect items? Let us know at hello@nourishermeals.com on the day of delivery, with your order number and, if possible, photos. We'll find a solution: replacement products, a Meal Credit, or a partial or full refund.

8. Deliveries we can't complete
If a delivery fails because of an incorrect address, inaccessible premises, incorrect delivery instructions or nobody being present, we can't offer a replacement or refund. Redelivery, where possible, may be charged.

9. Refunds
Approved refunds are paid to the original payment method within 14 days. If you paid with a gift card, Meal Credit or reward, see sections 5 and 6.

Questions?
Contact us at hello@nourishermeals.com.