Refund & Cancellation Policy

Last updated: July 2026

Thank you for choosing Nourisher.

At Nourisher, we prepare fresh, nourishing meals with care and purchase ingredients specifically for your order. Because our Products are freshly prepared and perishable, this Refund & Cancellation Policy differs from that of many online retailers.

This Refund & Cancellation Policy should be read together with the Nourisher Terms & Conditions. In the event of any inconsistency, the Terms & Conditions shall prevail.

1. Order Changes

Customers may request changes to an order up to twenty-four (24) hours before the scheduled delivery date (the Order Cut-Off).

Requests may include, where applicable:

• changing meal selections;
• adding or removing Products;
• changing the delivery address;
• postponing a scheduled delivery; or
• other reasonable modifications.

Requests should be submitted by contacting Nourisher at hello@nourishermeals.com.

Nourisher will make reasonable efforts to accommodate requested changes. However, requested changes cannot be guaranteed and remain subject to:

• ingredient availability;
• stock levels;
• production planning;
• kitchen capacity;
• courier scheduling; and
• operational feasibility.

2. Order Cancellations

2.1 Before the Order Cut-Off

Orders may be cancelled without charge up to twenty-four (24) hours before the scheduled delivery date.

Where payment has already been collected, approved refunds will be processed to the original payment method wherever reasonably possible.

2.2 After the Order Cut-Off

Once the Order Cut-Off has passed, Nourisher begins purchasing ingredients, allocating kitchen capacity and scheduling production for your order.

Because our Products are freshly prepared and perishable, orders generally cannot be cancelled after the Order Cut-Off, and the Customer remains responsible for payment.

If exceptional circumstances prevent you from receiving your order, please contact us as soon as possible.

Although Nourisher cannot guarantee that requests can be accommodated after the Order Cut-Off, we will always consider reasonable requests in good faith where operationally possible.

Any refund after the Order Cut-Off is assessed on a case-by-case basis, taking into account the stage of production, operational feasibility and applicable consumer legislation.

3. Prepaid Meal Packages

Prepaid Meal Packages are paid for in advance and do not automatically renew.

If you are temporarily unable to receive a scheduled delivery, please contact Nourisher as soon as possible.

Where reasonably possible, Nourisher may offer an alternative arrangement, including:

• postponing one or more future deliveries;
• extending the validity period of remaining deliveries; or
• rescheduling future deliveries.

As ingredients are purchased and production capacity is reserved specifically for each delivery, unused deliveries included within a Prepaid Meal Package are generally non-refundable once preparation for the relevant delivery has commenced.

Nothing in this policy limits any mandatory rights under Dutch consumer legislation.

4. Right of Withdrawal

Under Articles 6:230o and 6:230p of the Dutch Civil Code (Burgerlijk Wetboek), consumers generally have a statutory right of withdrawal for distance purchases.

However, this statutory right does not apply to freshly prepared and perishable food products supplied by Nourisher.

For further information, please refer to the Nourisher Terms & Conditions.

5. Refunds

Where a refund is approved, it will be processed using the original payment method wherever reasonably possible.

The time required for a refund to appear in your account depends on your payment provider or financial institution.

6. Quality Issues

We take great pride in the quality of our Products.

If you believe there is a problem with the quality of your order, please contact us as soon as reasonably possible, and preferably within twenty-four (24) hours of delivery.

To help us investigate your claim, please provide:

• your order number;
• your name;
• a description of the issue; and
• photographs where applicable.

After reviewing your claim, Nourisher may offer an appropriate resolution, including:

• a replacement Product;
• Meal Credit;
• a partial refund;
• a full refund; or
• another reasonable solution.

The appropriate remedy will depend on the circumstances of the individual case.

7. Damaged, Missing or Incorrect Orders

If your order arrives damaged, incomplete or incorrect, please notify Nourisher within twenty-four (24) hours of delivery and include photographs where applicable.

We will investigate the matter promptly and, where appropriate, provide a suitable resolution.

8. Meal Credits

Where Nourisher issues Meal Credits as part of a refund, goodwill gesture or customer service resolution:

• Meal Credits have no cash value.
• Meal Credits cannot be exchanged for cash.
• Meal Credits may only be redeemed on eligible Nourisher purchases.
• Meal Credits are non-transferable unless expressly authorised by Nourisher.
• Meal Credits expire in accordance with the validity period communicated when issued.

Nourisher reserves the right to revoke Meal Credits obtained through fraud, abuse or misuse of any promotional programme.

9. Contact Us

If you have any questions regarding this Refund & Cancellation Policy or your order, please contact us.

Nourisher

Website: www.nourishermeals.com

Email: hello@nourishermeals.com

10. Changes to this Policy

Nourisher may amend this Refund & Cancellation Policy from time to time to reflect changes in our Products, Services, operations or applicable law.

The most recent version will always be published on our Website and becomes effective upon publication.

By placing an order with Nourisher, you acknowledge that you have read, understood and accepted this Refund & Cancellation Policy together with the Nourisher Terms & Conditions.